Fine Jewelry Lifetime Warranty
"Fine jewelry", for purposes of this company's warranty, is defined as any jewelry that is made from pure silver, sterling silver, or gold. If at any point your piece becomes damaged or needs its size adjusted, repairs will be made for free with free shipping to and from the artist. If the piece is damaged beyond repair due to no fault of the artist, a replacement can be made and sent for 50% of the original price.
You can return items within 30 days of delivery for a full refund, and we'll cover the return shipping. Wrong size? No problem! We can adjust the piece and send it back to you, or you can just return it. Either way, no shipping costs will be charged to you. All you have to do is email email@example.com and explain why you want to return your item, then we'll send you the paid shipping label to print.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us or email firstname.lastname@example.org with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
If the receiving address is in the United States, shipping is free. For all international addresses, shipping is a flat fee of $15 unless the order is over $30, in which case the shipping cost is waived.