We ship only to the US, Canada, the UK and Ireland. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
If the receiving address is in the United States, shipping is free. For all international addresses, shipping is a flat fee of $15 unless the order is over $30, in which case the shipping cost is waived.
You can return items within 30 days of delivery for a full refund, and we'll cover the return shipping. Wrong size? No problem! We can adjust the piece and send it back to you, or you can just return it. Either way, no shipping costs will be charged to you. All you have to do is email firstname.lastname@example.org and explain why you want to return your item, then we'll send you the paid shipping label to print.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us or email email@example.com with your order number and details about why you'd like to return your product. We will respond quickly with your free return shipping label.